Parties and acceptance
These Terms of Service govern the relationship between Sevim Oğuztürk and the individual or legal entity using the Yardimo service, referred to here as the Customer.
By opening an account, starting the free trial or using the service you confirm that you have read and accepted these terms. If you do not accept them, do not use the service.
If you open an account on behalf of a business, you are deemed to confirm that you are authorised to represent that business.
What the service is
Yardimo provides a chat window that is embedded in the Customer's website, together with a management panel.
The service covers crawling the website to build a knowledge base, answering visitor questions with AI, handing the conversation over to a human agent when needed, and viewing chat history.
Plans and limits are published on the Pricing page. We may add new features and retire unused ones. If a feature is retired we give reasonable notice.
Opening an account and keeping it secure
Your account is your responsibility.
- You are responsible for the accuracy of the information you give at sign up and for keeping it current.
- You are responsible for the confidentiality of your password and for everything done through your account.
- If you notice unauthorised use of your account you must tell us without delay.
- If several people will use the account, open separate agent accounts within your plan limits.
Acceptable use
When using the service you agree not to do the following:
- Upload or distribute content that breaks the law, infringes third party rights or offends public morals.
- Send unsolicited bulk messages, misleading advertising or fraudulent content.
- Generate automated requests that overload the system, attempt to bypass security measures or reverse engineer the service.
- Crawl a website you do not own or have no right to use as a knowledge base.
- Resell or sublicense the service as if it were your own product without our written permission.
- Let AI output drive final decisions without human review in areas such as health, law and finance.
If these rules are broken we may remove the content, suspend the account or terminate the agreement.
The Customer's data responsibility
For visitor data collected through the chat window the Customer is the data controller; Yardimo acts as the data processor.
Informing your own visitors, obtaining explicit consent where it is required and publishing your own privacy notice are your responsibility.
You are responsible for the lawfulness of the content you upload to the knowledge base and for making sure it does not infringe third party rights. Do not use the chat window to collect special categories of personal data you do not need.
Plans, limits and overage
Every plan has limits such as monthly AI messages, knowledge base pages, chat windows and agent seats. Current limits are published on the Pricing page.
When a limit is reached the chat window does not shut down. AI answers stop and visitor messages keep reaching your agents.
Exceeding a limit does not automatically create an extra charge; unless you move to a higher plan, no additional fee is requested.
Fees, payment and renewal
Fees and currency are published on the Pricing page.
- The subscription is charged in advance, monthly or yearly, depending on the term you choose.
- If a payment fails you are given a reasonable grace period, after which the service may be stopped.
- We announce price changes at least 30 days before they take effect. A change applies from the end of your current term.
For purchases made as a consumer, the distance sales agreement and the cancellation and refund terms are presented separately at the time of purchase.
Cancellation and termination
You can end your subscription whenever you want.
- If you close your account your data is deleted within the periods stated in the Privacy Policy.
- If these terms are seriously or repeatedly breached we may suspend the account or terminate the agreement. Except in urgent security situations we notify you first and allow a reasonable period to fix the problem.
- After termination you are given a reasonable period to export your knowledge base and chat history.
Service availability and maintenance
We make reasonable efforts to keep the service running, but we do not promise that it will be uninterrupted or error free.
Planned maintenance is scheduled for low traffic hours where possible and announced in advance.
Unless a service level commitment has been separately agreed, no compensation or refund can be claimed for downtime.
We are not responsible for outages caused by our infrastructure providers, by internet connectivity or by force majeure.
Accuracy of AI output
Assistant answers are produced automatically using large language models. Those answers can be incomplete, out of date or wrong.
We constrain the assistant to the content you provide. Even so, the possibility of a wrong answer is never fully eliminated.
AI output does not constitute legal, medical, financial or comparable professional advice.
Verifying binding information such as prices, stock, delivery and warranty through human review is the Customer's responsibility. For critical topics we recommend handing the conversation to an agent.
Liability towards a visitor arising from an answer given by the assistant rests with the Customer; Yardimo provides the underlying technology only.
Intellectual property
All intellectual property rights in the service, including the software, interface, brand, logo and documentation, belong to Yardimo. You are granted the right to use the service for the subscription term; no other rights are transferred.
Content you upload to the knowledge base remains yours. You grant us the right to process, store and display it solely in order to provide the service.
We do not publish your company name or logo as a reference without your permission.
Limitation of liability
The service is provided as it is. To the extent the law allows, implied warranties of fitness for a particular purpose are excluded.
We are not liable for indirect losses such as lost profit, lost data, business interruption or reputational damage.
In any case our total liability is limited to the subscription fees you paid us in the twelve months before the claim arose.
These limits do not exclude damage caused by our intent or gross negligence, nor a consumer's statutory rights.
Changes to these terms
We may update these terms. Material changes are announced by email or through the panel at least 30 days before they take effect. Continuing to use the service after a change means you accept the new terms.
Governing law and jurisdiction
These terms are governed by the laws of the Republic of Türkiye.
The courts and enforcement offices at the registered seat of Sevim Oğuztürk have jurisdiction over disputes.
Users who qualify as consumers keep their right to apply to consumer arbitration committees and consumer courts.
Contact
Write to us with any question about these terms. Legal name: Sevim Oğuztürk. Address: Memurevleri Mah. 208. Sok. No: 14, Muratpaşa/Antalya. Registered electronic mail (KEP): [to be confirmed].
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